What This FAQ Covers and Why It Matters
Most questions we receive fall into four categories: opening an account, moving money in or out, what to do when something looks wrong, and how to get a real person to help. This page covers all four. We use bKash, Nagad and Rocket as the main payment rails because that is how most people in Bangladesh handle money day to day —
a tap on your phone, a PIN confirmation, done. Each answer below reflects how the platform actually works, not a generic walkthrough copied from another site. Where a step varies by device — for example, the OTP flow on Android versus browser — we have noted that too. Availability of features depends on your local law and eligible region, so a few
answers include that context. If your question is not listed, our support team can be reached directly through the channels shown further down this page. We update these answers whenever the account or payment flow changes, so what you read here reflects the current setup.
- bKash
- Nagad
- Rocket
- Bank Transfer